Effective Date: October 15, 2025 Applies To: CityBot.ca and all CityBot-powered assistants
CityBot is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
CityBot.ca collects personal information only through website forms, which may include:
Name
Email address
Phone number
Organization or company name
Message or inquiry details
We use this information solely to respond to inquiries, provide quotations, or deliver requested services.
2. Information Not Collected Through Chatbots
CityBot-powered assistants installed on client websites do not collect or store any personal data. All chatbot interactions are anonymous and based solely on publicly available web content provided by each client organization.
3. Cookies and Analytics
CityBot.ca uses cookies, Google Analytics, and Google reCAPTCHA to:
Monitor anonymous site usage trends,
Improve website performance and security, and
Protect forms from spam and abuse. These tools may store non-identifiable information such as browser type, device, and session duration. You may disable cookies through your browser settings, but some features may not function properly.
4. Data Retention
Personal information submitted through CityBot.ca forms is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law.
5. Data Security
We use SSL encryption and password-protected systems to safeguard stored data. Only authorized personnel have access to submitted information.
6. Sharing of Information
CityBot does not sell, trade, or rent personal information. Information may be disclosed only:
To comply with lawful requests by authorities, or
To contractors who assist in website operations under confidentiality agreements.
7. Access and Correction
You may request access to, or correction of, your personal information at any time by emailing privacy@citybot.ca. Requests will be handled in accordance with PIPEDA.
8. Changes to This Policy
CityBot may update this Privacy Policy periodically. The “Effective Date” will reflect the latest revision.
9. Contact
Questions or concerns about privacy may be directed to: CityBot Privacy Officer Stevensville, Ontario, Canada Email: privacy@citybot.ca